Posts Tagged ‘lead capture’

Brand early and often

Thursday, October 29th, 2009

The strategy behind Mixpo is that you can save time and money by re-using TV creative online.

But, as a recent study of the effectiveness of financial display ads points out, you won’t reap the full benefits of these economies unless you understand some of the fundamental differences between the two mediums.

For example, reveal ads, where the brand or call to action isn’t revealed until the very end, are quite effective on TV. Relying on this type of intrigue, which requires consumer patience, will fail online.

Getting brand information and calls to action out early in an ad and getting it out continuously is what works online. Display ads that include brand logos perform significantly better than those without.

What this means to you as a publisher or agency marketing online video ads to advertisers is that simply uploading TV creative and running it online isn’t enough. By taking advantage of several easy-to-use features built in to the Mixpo platform, you can turn TV creative into dynamic, interactive Xspots that perform effectively in an online environment.

The following Xspot examples from the Mixpo Gallery demonstrate features you’ll want to use.

Hooters

Features: Expanding Xspot with advertiser logo

Hooters Xspot from the Gallery

Hooters Xspot from the Gallery

Watch the entire Xspot

The Hooters logo, which expands to the left of the video content, establishes a strong brand message throughout the Xspot.

To learn more about setting an Xspot to expand, visit the Publish page in Mixpo Help, and then click Can I set an Xspot to expand?

jetBlue

Features: Expanding Xspot with advertiser logo; Customized INFO menu

jetBlue Xspot from the Gallery

jetBlue Xspot from the Gallery

Watch the entire Xspot

The jetBlue logo, colors, and messaging expands to the left of the video content to establish the brand throughout the Xspot. The customized INFO menu option, Search Flights sends viewers to an actionable location on the jetBlue website.

To learn more about customizing the INFO menu, visit the Publish page in Mixpo Help, and then click Can I customize the Player info menu?

Benjamin Moore Paint

Features: Engaging image overlays and calls to action

Benjamin Moore Xspot in the Gallery

Benjamin Moore Xspot in the Gallery

Watch the entire Xspot

A “free color sample” call to action encourages engagement as soon as the Xspot starts playing and repeats throughout the Xspot, along with a text overlay inviting viewers to find the nearest Benjamin Moore store. Clever use of a paint-splash image overlay adds appeal.

To learn more about adding interactive image overlays, see the Create page in Mixpo Help, and then click Can I use images and videos as overlays?

To learn more about text overlays, visit the Get Started page in Mixpo Help, and then click What are overlays and how do they work?

For each Xspot a response strategy

Friday, October 9th, 2009

TV is still the primary medium for generating consumer awareness. But, as Cory Treffiletti points out in a MediaPost blog post, online video is the primary outlet for consumer interaction and one of the “strongest support vehicles TV will ever have.”

Increasingly, advertisers who want to effectively build their brands and convey their messages will need to combine the reach and impact of TV with the interactivity of online.

That, as you’ve discovered, is where the power of the Mixpo platform lies. Using the platform, you can bridge the TV-online gap for advertisers by taking their existing TV spots, adding interactivity, and running them online as Xspots.

The key step in that bridging process is “adding interactivity.” The more strategically you take advantage of the interactive possibilities Xspots offer, the more effective those Xspots will be.

A strategic approach to Xspot interactivity involves:

Clarify the advertiser’s goals

The most important step in defining an Xspot response strategy is clarifying the advertiser’s goals. Unless you clearly understand the desired response, you can’t possibly build an effective strategy for generating it.

For example, an auto dealer’s primary objective may be to generate enthusiasm for a new hybrid SUV and drive more dealership traffic.

An insurance company may want to localize a national campaign by providing viewers in all parts of the country with contact information for their closest agents.

With specific objectives like these in mind, you’re ready to move to the next step, adding engaging overlays.

If you’re creating your first Xspot, you might want to take a look at What do I need to get started?”.

Add engaging overlays

Overlays are interactive text, image, and video elements that you add on top of the visual content of an Xspot. They are also your primary tool for achieving an advertiser’s objectives. Need more of an introduction to overlays?

Text and video overlays in an expanded Xspot

Text and video overlays in an expanded Xspot

Watch the entire baseball Xspot in context.

You have a lot of control over how overlays look and behave. The following examples give you a taste of what’s possible.

Knowing that the auto dealer wants to increase awareness of the new hybrid SUV and drive dealership traffic, you might propose adding overlays that invite viewers to sign up for a test drive. For example, you might animate a transparent image overlay of the new SUV so it appears to drive on to the screen, at which point a text overlay appears with the test drive invitation. Viewers who click the overlays open a lead capture form where they provide their names, email addresses, and test drive appointment times.

To the insurance Xspot, you might add overlays that contain variables tied to a data file that lists agent names, addresses, phone numbers, email addresses, and zip codes. In response to a viewer’s IP address, the overlay dynamically displays the contact information for the closest agent.

Want to see more overlays in action? Visit the Xspot Gallery.

Identify the appropriate clickthrough URL

If you filled out the advertiser’s Profile, the clickthrough URL you provided in the Profile is automatically associated with the new Xspot. For example, the Profile clickthrough URL might be the advertiser’s home page.

When you create a new Xspot, be sure to confirm that these Profile defaults make sense in the context of the Xspot’s objective.

Because the clickthrough URL is the URL for the webpage that opens when viewers click anywhere in the Xspot, it’s particularly important to get that URL right. For example, for its test drive sign up Xspot, the auto dealer might prefer a clickthrough URL that directs viewers to a page devoted to the new hybrid SUV.

For more information about setting the clickthrough URL, see How do I link to specific webpages?

Customize the INFO menu

Every Xspot automatically includes an INFO menu. Options on the menu give viewers additional opportunities to interact.

By default, the INFO menu includes two interactive options:

  • Contact Us.
  • More Info.

The URL and email address that you provided when you created the Xspot are automatically associated with the Contact Us and More Info options.

To increase the likelihood that viewers will click the options, it’s best to customize them. For example, in the auto dealer Xspot, you might want to customize More Info to say Find Us! and link the option to a map to the dealership’s location.

In the insurance Xspot, you might want to customize Contact Us! (as shown in the following image) to say Email [Agent's Name], where the agent’s name and receiving email address are generated dynamically in response to a viewer’s geographic location.

Customized INFO menu in an expanded Xspot

Customized INFO menu in an expanded Xspot

Watch the entire insurance Xspot in context.

For step-by-step instructions for customizing the INFO menu, see Can I customize the Player INFO menu?

Performance test different versions

One of the best ways to make Xspot interactivity as effective as possible is to compare the performance of different calls to action.

For example, the auto dealer’s goal is to raise awareness of the new SUV model and drive dealership traffic. One possible way to achieve that goal is to give Xspot viewers the opportunity to sign up to test drive the new model.

Other possibilities include offering viewers 0% financing or a cash back incentive when they download a coupon from the dealer’s website.

The only way to know which offer has more appeal is to randomly present them to viewers and see which generates the most response.

In the Mixpo platform, it’s easy to run Xspot versions simultaneously in the same Player and track the performance of each version. Learn more.

Maximize the INFO menu

Saturday, March 28th, 2009

In spite of the grim economic outlook, online video ad spending is projected to grow during 2009.

Obviously a number of factors, including the ever increasing availability of broadband, contribute to this trend.

But a significant part of the reason advertisers are turning to video ads is because they’re effective. The “lean forward” nature of the medium results in more brand exposure and higher levels of viewer engagement.

The Mixpo platform includes a number of tools designed specifically to increase VideoAd engagement. To keep your current advertising clients happy and attract more, you’ll want to take advantage of all of these tools.

One powerful tool you may have overlooked is the INFO menu.

In this post you’ll discover:

What the INFO menu is

The INFO menu is an action menu that is built in to the Mixpo VideoAd Player.

Viewers of a VideoAd can click an INFO menu option to open a webpage, send an email message to the advertiser, or share the VideoAd with others.

While a VideoAd is playing, INFO is visible in the upper left corner of the ad.

Closed INFO menu as VideoAd plays

Closed INFO menu as VideoAd plays

When the VideoAd finishes playing, the INFO menu expands automatically.

Expanded INFO menu

Expanded INFO menu

In addition, at any time while the VideoAd plays, viewers can pause their cursors over INFO to expand the menu.

Make the menu work harder for advertisers

The options in the expanded INFO menu shown above are the default options. You don’t have to live with these defaults.

We’ll talk more about the three sharing options in the next section. In this section, we’ll focus on the website link and email options.

Let’s face it. The labels More Info and Inquire are hardly inspiring. They’re placeholders, really, designed to communicate the functions of the options and meant to be changed.

By customizing the labels, you can tailor them to a specific advertiser and increase the likelihood that viewers will click.

For example, here is how you might customize the options for a pizza restaurant.

INFO menu for pizza restaurant

INFO menu for pizza restaurant

On the other hand, this is how the options for a home building contractor might look.

INFO menu for building contractor

INFO menu for building contractor

Tip Choose the INFO option labels in the context of the entire VideoAd. For example, if the VideoAd includes an overlay that encourages viewers to Request a Free Quote, you might want to use a different call to action in the INFO menu.

Tell more more about overlays

To customize the options, in the Dashboard, locate the VideoAd you want to customize. Click Publishing, and then click the Customize tab.

Customize tab where you choose INFO option labels

Customize tab where you choose INFO option labels

When you customize the website link and email option labels, you also specify the URL and email address you want to associate with the options.

I’d like more details about customizing the INFO menu

The sharing options

By default, the INFO menu includes three sharing options:

  • Send to a Friend Allows viewers to specify the email addresses of up to 10 friends. These friends receive an email message that contains a link to the VideoAd’s landing page.
  • Copy Link Automatically copies the URL to the VideoAd’s landing page. Viewers can paste the URL into a webpage to provide access to the VideoAd from their own websites.
  • Embed Video Allows viewers to copy the embed code for the VideoAd so they can embed it into their own websites.

What is a VideoAd landing page?

The sharing options make sense for advertisers who publish VideoAds on their own websites or on directory profile pages. It’s in these advertisers’ interest to see their VideoAds distributed as widely as possible.

On the other hand, when advertisers buy banner ad space through online publishers, the sharing options may not make sense.

To turn off the sharing options, in the Dashboard, locate the VideoAd you want to customize. Click Publishing, and then click the Customize tab.

Turning off the INFO menu sharing options

Turning off the INFO menu sharing options

In the Sharing section of the Customize tab, clear the check boxes for the sharing options you want to turn off.

INFO menu with sharing options turned off

INFO menu with sharing options turned off

With the sharing options turned off, the expanded INFO menu contains only the website link and email options.

Bring the INFO menu to viewers’ attention

After you customize the INFO menu, you want to make sure that viewers of a VideoAd notice that the menu is there.

We provide you with a couple of alternatives for attracting viewers’ attention:

  • Point to INFO with a banner.
  • Highlight INFO with a glow.

You can customize the text in the banner and set the frequency with which it appears.

Banner pointing to INFO menu

Banner pointing to INFO menu

The text in this banner corresponds to one of the options viewers will find when they expand the INFO menu.

You can customize the color of the glow to match or contrast with the colors of the Player controls.

Glow highlighting the INFO menu

Glow highlighting the INFO menu

The glow automatically pulses on and off throughout the VideoAd.

You set the banner and glow options in the Publisher on the same Customize tab where you customize the INFO menu options.

I’d like more details about customizing the INFO menu

Don’t forget lead capture

Monday, February 9th, 2009

In an interesting article on ReelSEO, guest columnist Stephen Condon (VP of Sales and Marketing at PixelFish) lists some things to keep in mind when creating effective online video ads.

The second bullet in his list reads:

  • Include a call-to-action and ensure that it can be easily edited.

Condon’s point is that you need to optimize your VideoAds not just for search but also for viewer response.

Assumptions about viewer response

When people think of viewer response in relation to online advertising, they typically think of clicks.

For example, an ad might contain a link to an advertiser’s home page or to a printable page that includes a 20% Off coupon.

While web links are tried and true response triggers and I’d never suggest you avoid them, in this post, I’d like to encourage you to go beyond clicks and try something new in the viewer response line.

Lead capture: An effective complement to clicks

While it’s great if viewers of a VideoAd visit an advertiser’s website, it’s even better if they respond to an offer or promotion by providing their names, email addresses, and other personal information.

In the Mixpo Studio, you have two options for generating these highly qualified leads. You can:

  • Customize the Inquire call to action that is built in to the VideoAd Player.
  • Add promotional overlays and associate them with lead capture forms.

Let’s look at a couple of examples.

Restaurant

In this VideoAd, the owners of a seafood restaurant have taken advantage of both a call to action and an overlay to generate leads.

This customized call to action gives viewers a quick and easy way to request a reservation.

Reserve a Table call to action

Reserve a Table call to action

Tip The owners also customized a click call to action (Find Us!) to provide viewers with a map to the restaurant location.

This overlay informs viewers that the restaurant’s menus change with the seasons and invites them to be among the first to know when changes are made.

Lead capture overlay

Mailing list lead capture overlay

Clicking the overlay opens a customizable form where viewers provide their names, email addresses, and more.

Lead capture form

Lead capture form

Law firm

In this VideoAd, a law firm specializing in personal injury cases encourages viewers to get in touch with the firm in two ways.

This call to action makes it easy for viewers to contact the firm to ask questions or make appointments.

Contact Us call to action

Contact Us call to action

This overlay eliminates barriers by inviting viewers to explore, cost-free, whether or not personal injury cases have merit.

Lead capture overlay

Free consultation lead capture overlay

Take Stephen Condon’s advice

Don’t limit yourself to clicks. Use all of the tools at your disposal to optimize your VideoAd for viewer response.

I’d like to know more about associating lead capture forms with overlays

Please tell me more about overlays

Please tell me more about calls to action

New fonts add polish to overlays

Tuesday, January 27th, 2009

You’ve always had a choice of fonts for the clickthrough and lead capture overlays that you add to your VideoAds. Now, your font choices are better.

Our designer put together a selection of interesting, attractive fonts that give you a wider range of font choice and make your overlays look more polished and professional.

New overlay fonts

New overlay fonts

“The new fonts give VideoAd creators the ability to choose between modern and traditional, geometric and rounded, and serif and sans serif,” said our designer. “Whatever a VideoAd’s subject or tone, we now offer an appropriate overlay font to accompany it.”

As always, when we introduce a new feature, we’ve made sure that none of your existing VideoAds will be affected. Overlay fonts stay exactly as you originally set them unless you open the Studio and make a new font selection.

If you decide to update overlays in an existing VideoAd, when you select an overlay, you’ll notice that the font menu on the Overlays tab is blank.

Updating fonts for an existing overlay

Updating fonts for an existing overlay

Click the drop-down arrow to display the font list and select one of the new fonts.

In addition to the new fonts, you’ll notice some small changes to the arrangement of formatting options on the Overlays tab.

Overlays tab formatting options

Overlays tab - Rearranged formatting options

All the same options are available. We’ve just distributed the options more evenly by moving the Drop shadow option down beside the Transparency slider.

I’d like to read an earlier post about creating overlays that work at any embed size.

Tell me more about adding overlays to VideoAds

The power of video and image overlays

Wednesday, December 24th, 2008

Glenn Pingul, VP of Marketing at Mixpo, recently drew my attention to a fascinating article on nytimes.com by Kevin Kelly.

In Becoming Screen Literate, Kelly describes how text literacy is the result of a series of “innovations and techniques” that evolved over time to allow readers and writers to “parse and manipulate” text in ways that make it useful.

For example, quotation marks allow writers to borrow text from others while crediting them. Footnotes make it possible to expand a document’s content by adding tangential information. Tables of contents, page numbers, and indexes allow readers to find their way through long documents. Bibliographic citations and hyperlinks connect one text to another.

Kelly goes on to describe how far we are from having an equivalent set of innovations and techniques in support of visual literacy, or “visuality,” to quote Kelly’s term. “We can’t yet browse films,” says Kelly, “the way we browse books.”

I’ve been thinking about Kelly’s article in the context of a new feature we just added to the Mixpo platform, a feature that I believe contributes significantly to the visuality of VideoAds.

If you’ve been creating VideoAds with Mixpo, you’re already familiar with overlays, the basic and animated shapes containing text that sit on top of the visual content of your VideoAd.

I could use a basic introduction to overlays.

Basic shape overlay

Basic shape overlay

As this florist VideoAd illustrates, you can use overlays to promote special offers, advertise bargains, and more.

Because you can associate overlays with URLs and lead capture forms, they function the way citations and hyperlinks do in text documents. By sending viewers to the advertiser’s website or allowing them to sign up for mailings or appointments, overlays connect viewers with additional sources of information.

With our most recent release, we expanded the types of overlays that you can include in VideoAds, and, I would argue, raised the level of VideoAd visuality. In addition to text overlays, you can now include video and image overlays in your VideoAds.

Let’s consider a couple of ways that advertisers might use these new visual overlays.

  • In a VideoAd promoting custom workplace interiors, a commercial architect might include image overlays showcasing some of her more creative designs.

    Image overlay in VideoAd

    Image overlay in VideoAd

  • In a VideoAd promoting its wines and wine tasting events, a local winery might include an overlay video of the owner describing how he became a vintner, how his wines are created, and more. The overlay provides the VideoAd voiceover.

    Video overlay in a VideoAd

    Video overlay in a VideoAd

You can add hyperlinks to video and image overlays in the same way as you add them to text overlays. For example, the architect might associate each image overlay with a lead capture form. Viewers submit the form to request a full design portfolio.

The winery might associate the video overlay with a URL. Viewers who click the URL open a special page on the winery website that offers a “free bottle of wine” coupon to VideoAd viewers who attend a wine tasting.

But visual overlays do much more than function as hyperlinks. Because they are content in and of themselves, they function more like quotations and footnotes than simply citations.

While watching the architect’s VideoAd, viewers have the opportunity to see samples of the architect’s work. They may not need to request her full portfolio in order to make a hiring decision.

In addition to watching a VideoAd that contains images of the winery, its tasting room, and its vineyards, viewers actually meet the man behind the grapes. Because the owner’s video overlay is linked to the special VideoAd viewers’ coupon, it’s as if he personally is extending the offer.

By functioning as hyperlinks, all overlays give VideoAd viewers limited ability to “parse and manipulate” the visual information VideoAds contain. The new video and image overlays take visuality one big step further. They offer advertisers virtually unlimited opportunities to turn their VideoAds into rich, layered experiences that open conversations with customers.

I’d like more details about using image and video overlays.